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HelpCenter | FAQ HelpDesk Tabs
Free plan available. 14-day free trial.
HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.
You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
As a result, you save a valuable time of your support team
You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
Manage your Product descriptions, shipping and other info using custom tabs
You’ll be able to use one account for several e-shops or communication channels
You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
You’ll be able to enjoy a smooth, intuitive user experience
We’ll be there for you anytime you need a fast and dedicated support!
Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
Publish searchable questions and answers organized into sections and categories
Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell
Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
Add as many inboxes, live chat and FB Messenger accounts and agents as you need
Access customer purchase and inquiry history
Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
Use custom templates, tags, auto-responses, signatures, internal comments and more
Create tabs for your product page
Specific tabs for product-specific content, automatically create a tab directly from the product description
Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
Add static content below the tabs
Choose different tabs themes and customise tabs by changing colours and other design elements
Live Chat - Let your customers contact your business in real-time and after office hours