Loyalty Program
Frequently Asked Questions

Find answers to all your queries about Growave's Loyalty Program in our comprehensive FAQ section. Learn about rewards, perks, and how to maximize your benefits.

What is Growave?

Growave is an all-in-one marketing app exclusively built for Shopify merchants to power your online store with tools for product reviews, wishlists, loyalty programs, referrals, and UGC.

How does a customer loyalty program work?

A customer loyalty program works by rewarding customers for their repeat purchases and engagement with your brand. Customers earn points or rewards for each purchase or specific action, which can be redeemed for discounts, freebies, or other perks. The more they engage with your business, the more they benefit, fostering loyalty and encouraging repeat business.

Would a loyalty program be a good fit for my online store?

A loyalty program can benefit any brand or online store. It helps increase customer retention, encourages repeat purchases, and fosters a sense of loyalty among your customer base. Remember, as your customer base expands, the program becomes even more effective, it's an excellent tool for retaining existing customers while attracting new ones.

In which industries are loyalty programs most effective?

Loyalty programs can be highly effective across various industries, but they tend to excel in sectors where repeat purchases are common and competition is fierce. Retail, e-commerce, hospitality, and food services are prime examples. However, industries such as travel, entertainment, and subscription services also benefit significantly from loyalty programs, as they encourage customer retention and drive long-term engagement. Ultimately, any industry that values customer loyalty and repeat business can leverage a loyalty program effectively.

What are the most common types of loyalty programs?

The most common types of loyalty programs include:

  • Points-based programs: Customers earn points for purchases or specific actions, which can be redeemed for rewards or discounts.
  • Tiered VIP programs: Customers progress through different levels or tiers based on their spending or engagement, unlocking increasingly valuable rewards as they ascend.
  • Cashback programs: Customers receive a percentage of their purchase back as cash or store credit, incentivizing repeat purchases.
  • Punch card programs: Customers earn stamps or punches for each purchase, eventually earning a free item or discount after reaching a certain number of stamps.

These programs can be tailored to fit the specific needs and preferences of your business and customer base. What's even better, all of these loyalty program types are available within the Growave app.

Can I reward shoppers for leaving a review on my online store with Growave?

Yes! With Growave, you can effortlessly reward shoppers for leaving reviews on your online store. Our platform provides a seamless built-in feature, enabling you to select from a range of rewarding options. Notably, options like percentage discounts or in-store cash are particularly effective with this feature.

How does Growave benefit my Shopify store?

Growave transforms your online store, enhancing customer retention and fostering repeat business. Say goodbye to 'one-time' purchases - our platform seamlessly integrates loyalty programs, wishlists, and product reviews to ensure customers keep coming back for more.

What features does Growave offer?

Growave is your all-in-one marketing solution for Shopify, packed with essential features:

  • Foster customer loyalty and drive repeat sales through our loyalty program.
  • Collect and showcase product reviews effortlessly.
  • Re-engage potential customers with back-in-stock emails.
  • Acquire new customers with a powerful referral program.
  • Display social proof on your website with Instagram user-generated content.
  • Implement effective upselling techniques with post-purchase upsells.
  • Seamlessly integrate with Klaviyo and other top-tier apps for enhanced functionality.

Is Growave easy to install and set up on my Shopify store?

After installing Growave from the Shopify App Store, you'll be guided through our streamlined onboarding flow. Set your preferences and select the features you need with ease. Once you complete the onboarding process, you can revisit it anytime using our post-onboarding checklist to review crucial aspects of the app. Alternatively, reach out to our experts for personalized assistance with any queries you may have.

Can Growave be customized to fit the branding of my store?

At Growave, we prioritize branding, recognizing the importance of making your website stand out. That's why we've dedicated a separate menu specifically for all your branding needs. With Growave, you have the flexibility to customize various aspects, including color schemes for widgets and emails, widget and floating sidebar positions, font sizes, and language preferences.

How does Growave help with customer reviews and testimonials?

Growave helps you collect various types of reviews and display them on your website in carousel, grid, and list layouts. While email is the default method for collecting reviews, our robust integration with Klaviyo and other apps ensures effortless review collection via SMS and push notifications as well.

Does Growave integrate with other apps or platforms?

Yes, Growave seamlessly integrates with more than 25 Shopify apps, including popular ones like Klaviyo, Omnisend, Postscript, Gorgias, and many more. These integrations offer advanced capabilities to enhance your store’s performance and efficiency.

Is Growave GDPR compliant?

Yes, Growave is fully GDPR compliant. We take data protection seriously and have implemented measures to ensure that our platform aligns with the requirements of the General Data Protection Regulation (GDPR), providing our users with peace of mind regarding their data privacy and security.

What kind of support does Growave offer for users?

Growave offers comprehensive support options to meet your needs. Our 24/7 support is available via email, live chat, phone, and help center. Users on higher plans enjoy additional benefits, including access to a dedicated Customer Success Manager and Developer support. Please note that users on lower plans have access to email support only.

Can I see examples of other Shopify stores using Growave?

Absolutely! You can explore examples of other Shopify stores using Growave on our Case Studies page. Additionally, you can discover brands featured on our homepage.

How does pricing for Growave work? Are there any hidden fees?

At Growave, transparency is key. We don’t have any hidden fees – what you see is what you get. You can learn more about our pricing policy on our pricing page. Our plans range from Free to Custom, allowing you to scale your business with increased order limits and additional app functionality.

What kind of analytics and reporting does Growave provide?

Growave offers robust analytics that is continually updated with new and important metrics. In our analytics menu, you can find key metrics such as revenue generated from loyalty programs and back-in-stock emails, reviews collected, impressions, and much more.

Does Growave offer a free trial?

Yes, All plans include a 14-day free trial.

Does Growave offer any incentives for referrals or word-of-mouth marketing?

Yes, we offer a partnership program where you can earn a commission for each referral.

How frequently does Growave release updates and new features?

We prioritize continuous improvement and swift innovation. On average, we release updates and new features every two weeks, ensuring our platform remains cutting-edge and responsive to our users' needs.

What types of rewards are most effective in driving customer loyalty?

Effective rewards for driving customer loyalty can be simple yet powerful. Things like discounts on future purchases, exclusive access to sales or events, free gifts or samples, and personalized offers tailored to individual preferences tend to work wonders. The goal is to offer rewards that your customers genuinely value, keeping them engaged with your brand over time.

Can I integrate my loyalty program with other marketing initiatives or campaigns?

Yes, you can seamlessly integrate our loyalty program with other Shopify apps such as Klaviyo, Gorgias, Recharge, and Vajro. These integrations allow you to run your marketing campaigns more effectively.

What are some creative ways to reward customer loyalty beyond discounts or points?

Consider offering gift cards, multiplying the earned points during events, free shipping on orders, complimentary products with purchases, in-store cash for future purchases, and exclusive early access to new products or sales events.

What is the typical ROI (Return on Investment) for businesses implementing a loyalty program?

Growing businesses who use Growave, on average, see a 5x to 10x ROI from using our loyalty program.

Do you provide assistance with migrating from another app?

Growing businesses who use Growave, on average, see a 5x to 10x ROI from using our loyalty program.