The Shopify POS Loyalty Program That Works at Every Till
Customers earn points on in-store orders automatically, and your cashier redeems rewards inside Shopify POS. Same balance, same tiers, same program. No separate in-store system to run.
Does Growave work with Shopify POS?
Yes. Growave's Rewards program integrates natively with the Shopify POS app. Points are awarded automatically when a logged-in customer completes an in-store order, and rewards are redeemed at the till through the Redeem Rewards tile added to your POS smart grid.
POS redemption is available on all Shopify plans starting from Growave's Entry plan. The Loyalty QR scanner and Add to Wallet are available from the Growth plan.
Why most in-store loyalty programs break
If any of these sound familiar, your program stops at the shop door.
Online points live in one app, the in-store card lives somewhere else, and customers notice when they don't match.
Looking someone up by email in a queue is slow, so staff quietly stop asking.
Batch-synced or manual systems mean in-store points show up days later, long after the moment that mattered.
No profile, no email, no purchase history, so your best in-store customers never get a follow-up.
Without one setup and one script, each location improvises its own version of the program.
Three steps at the counter
Your cashier doesn't need to learn a second system. Everything happens inside the Shopify POS app they already use.
Identify the customer
Scan the customer's Loyalty QR code from their phone to add them to the cart instantly. No asking for names, emails, or phone numbers at the counter. Cashiers can also search existing customers manually.
Points post automatically
When the in-store order completes, points are awarded for Place Order, Punch Card, Spend X to Get Y, and Buy X to Get Y. If a Boost campaign is running, the points multiplier applies to POS orders too.
With the 'All customers' setting, guests earn points on in-store orders too. They create an account to redeem.
Redeem at the till
Tap the Redeem Rewards tile to convert points into a discount on the current order, or apply a reward the customer already redeemed online. The discount lands on the cart before checkout.
An omnichannel loyalty program: one balance online and in-store
Online and in-store aren't two programs stitched together. It's one member record, so the number your customer sees on their phone is the number your cashier sees at the till.
One points balance, one VIP tier
Points earned at the counter count toward the same tier as online orders. A Gold member is Gold everywhere.
Every in-store sale builds a profile
Orders attach to the customer's Shopify record, so in-store buyers stop being anonymous walk-ins and show up in your segments.
Your email flows see the counter too
Because in-store purchases live on the same customer profile, Klaviyo and Omnisend flows can follow up on what they bought in person.
Growave's Shopify POS app tiles, and when to use them
Five Growave tiles sit on your POS smart grid. Here's what your staff see in each situation, so training takes one shift, not one week.
Why retail brands run POS loyalty on Growave
Built for Shopify and made for unified commerce, so your stores are ready from the first shift.
Ready out of the box
Growave adds its tiles straight to your Shopify POS smart grid. If your registers already run Shopify, there is nothing else to install at the counter.
Rated 4.8 by 1,200+ merchants
Across Shopify, G2, Capterra, TrustRadius and GetApp, with Built for Shopify status.
Every in-store sale can earn a review
Growave sends an automatic review request email after Shopify POS purchases, so in-store buyers add to your product reviews just like online shoppers.
No payment gateway lock-in
Growave awards points on completed Shopify POS orders regardless of which payment method or gateway you use.
Works with your language setup
Widgets follow the POS device language. To translate Ways to redeem titles, add the language in Shopify admin and translate the action titles in Growave first.
Proof from a brand running both channels
A Shopify Plus outdoor brand running Growave loyalty across its online store and physical retail with Shopify POS. Unifying the program across both channels lifted revenue per loyalty customer 2.6×.
Explore Case Studies ›
Which reward types redeem in-store
Not every reward type behaves identically at the till. Here's exactly what works, so you can design your program around it rather than discover it at launch.
The Redeem Rewards modal shows which rewards the cashier can apply and flags the ones that don't redeem at POS.
When you create a new Way to redeem, the default channel is Online store. You have to explicitly tick Shopify POS on each reward you want available in-store. This is true for all reward types, not just some. If a reward isn't showing at the till, this is almost always why.
Their loyalty pass, one tap away
Customers save their Loyalty QR code straight to Apple Wallet or Google Wallet. At checkout they open the pass, your cashier scans it, and points and rewards apply instantly.
No login needed: customers reach their code without signing in to your store every time.
Faster checkout: one scan at the register puts the member on the cart.
Always up to date: points, Store Credit and VIP tier sync on the pass across every device.
Your brand in their wallet: set the pass colour, name, logo and banner image to match your store.
Easy to find: the Add to Wallet button shows in the Rewards widget, the Rewards page and every rewards email.
QR code or barcode, whichever your scanner handles best.
Printable customer QR codes
Growave syncs each customer's Loyalty QR code to Shopify as metafield data. With Shopify API access, your developer can fetch it, generate the QR image with any QR-code library, and print it on customer cards, packaging inserts or in-store materials.
Developer Toolkit →Give people a reason to walk in
The Boost points multiplier applies to Shopify POS orders too. Double points for a store opening or a weekend event drives footfall without cutting your prices.
Store openings: bring online members through the door in the first week.
Slow-day events: lift a quiet Tuesday without a storewide discount.
Holiday weekends: the same multiplier runs online and in-store, so both channels feel it.
Roll out to every store at once
Whether you run one flagship or forty doors, every location shares the same program, balances, and tiers from day one.
Install once
Growave connects at the store level, so every Shopify POS location uses the same program, rewards, and member balances.
Add tiles per location
Add the Growave tiles to each location's POS smart grid, or reuse one layout across every store.
Train every team the same way
Ship the cashier script and Canva counter posters to each store, so the ask sounds the same at every till.
“Would you like to join? It's quick to sign up. Just scan this QR code with your phone and it'll take you to our website for easy registration. Next time, simply show your Loyalty QR code and I'll scan it to instantly apply your points and rewards.”
Growave also provides free Canva poster templates for counter and in-store signage, plus a full training script for onboarding staff.
Straight answers before you install
Yes. There is one points balance, one set of VIP tiers, and one program. A customer who earns points online can spend them at the counter, and a customer who earns at the counter can spend them online. You can also restrict a specific reward to online-only or in-store-only if you want channel-specific offers.
Yes. Completed Shopify POS orders are tracked and points are allocated according to the customer's loyalty tier. Points, referral, and VIP-tier activity can also be exported as CSV for analysis.
A customer account on your store, attached to the POS order. The cashier adds them by scanning their Loyalty QR code or searching by name or email. With the 'All customers' setting, guests earn points on in-store orders too. They create an account to redeem.
Earning and redeeming at POS is available from the Entry plan. The Loyalty QR scanner and Add to Apple Wallet and Google Wallet are available from the Growth plan.
Points post once the order is completed and synced from Shopify, so there can be a short delay before the new balance appears.
The reward is applied as a discount on the cart before checkout, so it needs to be redeemed before payment is taken.
Usually no customer is attached to the cart yet, or the customer does not have enough points for any reward enabled for Shopify POS.
Yes. The program is set up once for your Shopify store, and every POS location shares it. Members earn and redeem at any location with the same balance and tier.
Yes. The Wishlist tile is included with the POS integration and shows the customer's saved items at the counter.
See it running on a real terminal
We'll walk through your in-store flow, show the QR scan and redemption end to end, and tell you plainly whether Growave fits how your stores actually operate.
Migration support included. A dedicated manager imports points, VIP tiers, and birthdays from your existing loyalty app.