Tidio - Live Chat & AI Chatbots

Tidio combines live chat, AI-powered chatbots, and help desk tools into a single customer experience platform designed for Shopify merchants. With its Lyro AI agent, this app can automatically resolve a large portion of customer inquiries by learning from your FAQs, help center and store content.

The platform helps businesses deliver instant, personalized support, reduce response times, and increase conversions. By adding it to your Shopify store, you give customers a fast and convenient way to get answers,helping prevent drop-offs and improving overall customer satisfaction.

Key Features

AI Customer Support (Lyro AI Agent)

• Resolves a large percentage of customer questions automatically
• Understands intent, context - even imperfect queries
• Learns from your help center, FAQs and from your website

Live Chat & Multichannel Communication

• Manage conversations from live chat, email and Messenger in one place
• Real-time typing preview to see what customers are writing

Help Desk & Ticketing System

• Centralized inbox for all customer interactions
• Tagging, prioritization, and automation for efficient support workflows

Automation & Chatbot Templates

• Pre-built chatbot flows for order tracking, FAQs
• Visual editor for creating custom automation scenarios
• Recover abandoned carts and engage visitors proactively

Help Center Integration

• Build and connect a help center to power AI responses
• Provide instant and accurate answers without human intervention.

Customization & Localization

• Fully customizable chat widget to match your store design
• Multi-language support for global customer communication

Integrations

• Integrates with Shopify and other popular tools like (Google Analytics, Klaviyo, Mailchimp, Zapier)
• Designed to scale growing ecommerce businesses

Fast Setup & Ease of Use

• Quick installation with minimal support required
• User-friendly interface for both beginners and advanced users

Support

• Responsive customer support and extensive knowledge base