ChatBot by Text

The most powerful way to boost customer satisfaction and increase average cart value is to combine two Text tools: LiveChat and ChatBot. This duo delivers a performance that ecommerce teams feel immediately. LiveChat, trusted by over 35,000 businesses across 150 countries, is a proven platform for delivering premium online customer service and managing the entire communication journey — from troubleshooting to sales support.

Merchants on Shopify using LiveChat generate an average of $11,000 in additional monthly revenue, with chat‑assisted orders reaching an impressive $430 average order value. This makes the LiveChat + ChatBot combo a perfect fit for ecommerce brands of all sizes that want more than reactive support — they want tools that actively drive sales, streamline workflows, and deliver data‑rich insights.

When paired with ChatBot, the experience becomes even stronger. Their seamless integration allows the AI assistant to handle up to 80% of customer inquiries, freeing your team to focus on high‑value interactions. ChatBot acts as an automation engine for LiveChat, and together they form a revenue‑driving ecosystem that elevates both customer satisfaction and operational efficiency.

ChatBot comes equipped with AI Knowledge, which automatically scans help center pages or text articles to build your chatbot’s knowledge base. It can also engage in natural small talk, keeping conversations smooth, human‑like, and on‑brand.