Loyalty data in every customer profile
Once connected, a Growave widget appears in each Gorgias customer profile showing points balance, VIP tier, referral link, birthday, rewards enrollment date, and latest reviews, all in one place.
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Helpdesk
See Growave loyalty data inside every Gorgias support ticket
Your support team sees every customer's points, VIP tier, referral link, and recent reviews the moment a ticket opens, no tab switching, no manual lookups.
What you can do
Connect Growave with Gorgias to surface loyalty data inside customer profiles and turn reviews and questions into support tickets automatically.
Tickets for reviews and questions
Every new product review and customer question submitted through Growave automatically creates a Gorgias ticket, so your team can respond without leaving their support workspace.
Reply to reviews from Gorgias
Using Growave's widgets inside Gorgias, agents can reply directly to reviews and questions without switching tools, keeping customer interactions fast and centralized.
Frequently asked questions
Where does the Growave data appear in Gorgias?
In the customer profile sidebar. After connecting, you drag the Growave data widget into the right side of any customer profile in Gorgias settings. It shows points, VIP tier, referral link, birthday, and recent reviews for that customer.
I connected Gorgias before June 2024, do I need to do anything?
Yes. The legacy authorization method was deprecated in June 2024. To switch to OAuth2, go to the Gorgias integration card in Growave, click Disable, then Enable again. This triggers a reconnection through the new OAuth2 flow.
Which Growave plan do I need?
The Gorgias integration is available on all Growave plans including the free plan.
