Okendo: Product Reviews & UGC

Okendo is a customer marketing platform and an Official Google Reviews partner that offers all the tools brands need to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.

High-growth consumer brands use Okendo such as Netflix, SKIMS, Fanjoy, Dashing Diva, Bite and Apt2b trust Okendo to power their customer review programs.

Tons of reviews & UGC: Okendo has a mobile-first approach to review capture that maximises content generation. High impact reviews: Reviews with customer profiles, attribute ratings and photos/videos help maximize shopper engagement. Increased trust: Establish brand credibility and product confidence. More sales: Shoppers that interact with reviews are consistently proven to have higher conversion rates and average order values.

Better customer experiences: Integrated with support, loyalty and marketing systems.

Key Features:

• Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
• Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
• Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
• Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
• Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.
• All customer-facing aspects can be customized to ensure brand alignment including:
• Customer Success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo.
• Fast Widgets - The Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance.
• Headless Support - Okendo is compatible with all leading headless languages and frameworks.
• Review Syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers.
• API - Access to Okendo's suite of API's are available for merchants on the Advanced plan and above.