FAQPRIME: FAQ and WhatsApp



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Automate your support system with a range of features, including Multi-lingual FAQs, Help Center/FAQ Page, Order Tracking, Track Order Page, Contact Us Form with Captcha, Social Share Button, WhatsApp, Tidio, Tawk.to, Shopify Live Chat, Live Video Shop, Shoppable Videos, and Pinterest "Pin it" Button. Elevate your customers' post-purchase experience on your e-commerce store by keeping them informed about their orders' status until delivery. Empower them with an intuitive self-service platform, enabling instant issue resolution without the need for reaching out to your support team.

Key Features:

  • Integrate 1:1 Live Video Shopping to meet, engage, and assist your online customers face to face.
  • Set agent availability hours and enable video call nudges.
  • Receive incoming video call notifications on multiple devices.
  • Benefit from multi-language support for enhanced customer assistance.
  • Resolve customer issues instantly and autonomously, leading to significant reductions in wait times and increased sales conversions.
  • Save on customer support costs with the help of a comprehensive FAQ Page featuring pre-filled question templates and a rich media editor for YouTube videos, images, and links.
  • Customize FAQs and categories according to your needs, and seamlessly integrate them into your Help Center/FAQ Page.
  • Simplify support inquiries with a Contact Us Form featuring Captcha. Manage support inquiries via email and auto-generate a Contact Us Page with custom header and footer.
  • Enhance the order tracking experience with a user-friendly interface, allowing customers to check their order status multiple times using their email, phone number, and order number.
  • Integrate seamlessly with Shopify's order confirmation page and auto-generate the Track Order Page.
  • Increase engagement with social share buttons and icons placed strategically on your store.
  • Enjoy pre-integrated Live Chat options, including WhatsApp, Messenger, Tawk.to, Tidio, and Shopify Chat, streamlining customer communication.
See on Shopify App Store
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