Best Call Apps for Shopify in 2023

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free account now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

Key Features:

• Automatically resolve common customer queries with self-service
• Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp
• See Shopify data next to each message. Perform order actions
• Upgrade to a powerful live chat experience
• Measure all customer service metrics
• Send surveys & measure CSAT
• Integrate with your favorite apps
• Support multiple languages
• Support multiple stores
• Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.

Chatra allows you to see shopper's cart contents in real-time to identify the most valuable customers and provide tailored assistance. Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Distinctive Features:

• Cart Saving
• Real-time visitor list
• Facebook messenger integration
• Instagram integration
• Live typing insights
• Group chats
• Visitor information
• Conversation history
• Intelligent contact form bot
• Targeted chats (triggers)
• Correct typos
• Works everywhere
• Looks & feels like a messenger app
• Agent photos visible pre-chat
• Work from a browser, desktop, or mobile apps
• Free forever plan

Flowio is your ultimate partner in creating meaningful customer connections and driving sales effortlessly. Our all-in-one solution empowers you to capture more leads, track customer behavior, and automate targeted Emails & SMS campaigns. With dynamic and fully customizable sign-up forms, you can grow your contact list and effectively convert leads into sales.

Key Features of Flowio:

• REACH & ENGAGE: Connect with customers through ongoing offers, exciting coupons, and personalized follow-up actions. Be their 24/7 assistant, guiding them seamlessly through their buying journey, ensuring they never miss a deal.
• NURTURE: Track and segment your leads, sending personalized recommendations and trendy updates to convert potential buyers into loyal customers. Our platform enables you to nurture leads effectively, boosting sales and fostering customer loyalty.
• RETAIN: Effortlessly recover lost sales, upsell and cross-sell products, and identify customers on the verge of a purchase. Automatically send relevant messages to retain old customers, ensuring they return for more.
• Capture Quality Leads: Utilize engaging pop-ups to collect high-quality leads. Our user-friendly interface allows you to set up forms targeting specific audience segments, ensuring you capture the right leads for your business.
• Automate Your Sales: Let your campaigns run seamlessly even when you're sleeping. With pre-built messages and workflows, automate your marketing efforts and engage customers at the perfect moment, driving conversions effortlessly.
• Personalized Engagement: Send welcome messages, personalized thank-you notes, and exclusive offers to your targeted lists. Engage customers with relevant content, ensuring they feel valued and appreciated.
• Efficient Retention: Recover lost sales, boost repeat sales, and encourage cross-selling through automated prompts and cart recovery messages. Our platform helps you retain customers and increase their lifetime value to your business.
• Advanced Audience Management: Improve targeting with advanced audience management tools. Understand your customers better and tailor your campaigns to meet their unique needs and preferences.
• Easy Migration: Seamlessly migrate from other SMS & Email platforms like Mailchimp, Firepush, Klaviyo, SMSBump, Omnisend, Postscript, and Drip. Our dedicated support team is always ready to assist you, ensuring a smooth transition.