Best FAQ Apps for Shopify in 2023
By thoroughly exploring the Shopify App store, we have gathered the apps that can help you set up the Frequently Asked Questions section or page on your store. We hope this will help you in your research to pick the best app for your store! Here are the best FAQ apps for Shopify that we think you should use, free or paid, based on hundreds of recommendations.
HelpCenter | FAQ Chat Helpdesk
Free plan available. 14-day free trial.
HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.
You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
- As a result, you save a valuable time of your support team
- You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
- Manage your Product descriptions, shipping and other info using custom tabs
- You’ll be able to use one account for several e-shops or communication channels
- You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
- You’ll be able to enjoy a smooth, intuitive user experience
- We’ll be there for you anytime you need a fast and dedicated support!
- Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
- Publish searchable questions and answers organized into sections and categories
- Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
- Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell
- Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
- Add as many inboxes, live chat and FB Messenger accounts and agents as you need
- Access customer purchase and inquiry history
- Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
- Use custom templates, tags, auto-responses, signatures, internal comments and more
- Create tabs for your product page
- Specific tabs for product-specific content, automatically create a tab directly from the product description
- Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
- Add static content below the tabs
- Choose different tabs themes and customise tabs by changing colours and other design elements
- Live Chat - Let your customers contact your business in real-time and after office hours
Wasting time replying to repeated queries?
Automate your Support with Multi-lingual FAQs, Help Center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Social Share button, WhatsApp, Tidio, Tawk.to, Shopify Live chat, Live video shop, shoppable videos, Pinterest "Pin it" button, No-code and 1-click Install.
Provide a great post-purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without reaching your support agent.
- Add 1:1 Live Video Shopping to your store to meet, engage & assist your online customers face to face.
- Set agent availability hours
- Enable video call nudge button
- Receive incoming video call notifications on multiple devices
- Multi-language support
- Resolve Customer issues (Instantly & autonomously).
- Significant reduction in customer wait times
- Increase in sales conversion
- Save customer support cost
- FAQ Page with questions/answers templates | Help centre page
- Beautifully designed, ready-to-use pre-filled FAQ question templates to save your time. Start providing automated support immediately.
- Edit/Replace/Add custom FAQs or categories.
- Rich media editor to upload YouTube videos(just paste the video link), images and links in the FAQs
- Auto-generation of Help centre/FAQ page (custom footer with HTML supported
- Multi-user WhatsApp live chat - Unlimited WhatsApp Chats and unlimited WhatsApp Support Agent number
- Contact us Form with Captcha - Receive & reply to support inquiries via Email (helpdesk). Auto-generation of Contact us page (with custom header & footer
- Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)
- Simple UI with email/phone number and order number fields to view the status of their orders as many times as they'd like.
- Integrates natively with (Shopify's order confirmation page)
- Auto-generation of the Track order page
- Social Share button and icons on your store
- Live Chat Integrations - Comes Pre-integrated with WhatsApp,Messenger,Tawk.to,Tidio,Shopify chat.
FREE FAQ | Help center
Free plan available. From $4.99/month
FAQKing helps you create modern FAQ pages for your store without any coding since it doesn't require any changes on your theme. But what is the best about FAQKing is that it adds a JSON LD to every FAQ block to let Google understand and create rich snippets. Moreover, merchants will have access to the pre-made multiplate templates which they can use or customize them fully to make the FAQs attractive and neat.
- Responsive and modern customizable templates
- Admin is able to add images and videos to FAQ answers, format texts
- Allow visitors to search for questions
- Show FAQs in a separate page and your product pages
- Live preview when you edit!
- Handy editor (no coding required)
FREE FAQ Page & Help Center
DDshop offers a complete tool to show frequently asked questions page and help center which are the needed functions to show immediate answers to online store visitors. FAQ Page & Help Center enables customers to look for common inquiries, questions with answers on the Knowledge Base and free FAQ lists. Admins can create their own informative SEO-friendly FAQ page with all the necessary features.
- 10 templates
- Intuitive admin interface
- Schema structured data
- Images and videos as FAQ answers
Easy FAQ Page | Help Support
Free plan available. Starts from $3.99/month
Easy FAQ helps you to create modern FAQ pages for your store. The app is carefully built by taking all end users into consideration which makes your life easy. Reviews from other merchants does speak for itself. FAQ page is fully customizable meaning you can adjust various aspects like font size, color, style etc., to match your brand and style. Solid underlying infrastructure & built-in cache allows faster page load time which helps customers load FAQs page in a fraction of seconds.
One click install help merchants to build their own FAQ pages without anyones help. The app doesn't require any changes in your theme and works independently so you don't need to have any coding/programming knowledge. Give it a try and reach out if you have further questions, feature requests or need any help.
- Responsive and modern customizable templates
- Supports latest app block extensions (section everywhere)
- Native store language translations
- Lot of configuration options for FAQ page
- Google FAQ schema support to boost store SEO (on dedicated FAQ page)
- Rich text editor for answers
- Show FAQs on any page
- Show FAQs on checkout success page. (Post purchase FAQ)
- Support for creating multiple FAQ pages.
- Allow customers to search for FAQs through search bar
- Categorization support
- Template live preview
- Export FAQs
- Built-in cache
- Customizable FAQ page URL
- SEO meta tags for dedicated FAQ page
- Advanced FAQs & Categories ordering
- Custom CSS
- Nightly backups
- No copyright on any plan!
- Native multi language translations support
- SEO meta tags for dedicated FAQ page.
- New premium template!
- App block extensions for themes built with Online Store 2.0 (Section Everywhere)
- Ability to show FAQs on thank you page.
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