Omnichannel Support & WhatsApp

DelightChat is an omnichannel customer service and marketing platform tailored for e-commerce brands using WhatsApp, Instagram, Facebook, and other modern channels. It allows you to manage customer support and automate marketing across multiple platforms from one unified dashboard. With DelightChat, you can reply to customers and manage conversations across channels, including WhatsApp, Email, Facebook comments, Messenger, Instagram DMs, and Live Chat. This saves you time switching between platforms and ensures no customer query persists.

Key features:

• A team inbox that allows your agents to collaborate within tickets, assign conversations, leave internal notes, and manage support efficiently.
• Deep Shopify integration to view and modify order data while responding to customers, ensuring accuracy.
• Automation rules to check for keywords and auto-reply with saved responses, like your refund policy.
• A self-service widget where customers can view order status or browse help articles without contacting your team.